1st Line Support Engineer - IT Team

Software Development · Gurgaon, Haryana
Department Software Development
Employment Type Full-Time
Minimum Experience Experienced

About Unlimint

Founded in 2009, Unlimint is a global fintech company with 16 offices all over the world and more than 400 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service.

Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage.

About The Job

We’re looking for 1st Line Support Engineer to participate in the development IT Team.


  • Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organization’s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices
  • On a rota basis, undertake routine daily checks and maintenance and act as the 1st line escalation point of contact in resolving user and technical issues.
  • Ensure service delivery in accordance with established service level agreements (SLAs)
  • Ensure network performance is maintained through monitoring, troubleshooting network problems and outages, and ensuring appropriate recovery standard operating procedures are in place
  • Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and network. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office
  • Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk
  • Respond to Service Desk phone calls/tickets as needed, focusing on 1st line tickets and activities. Escalate when necessary to the Service Desk Manager
  • Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licenses, systems configurations, change requests, systems, and processes
  • Undertake change management of the infrastructure estate
  • Work an out-of-hours shift if asked to, compensated by corporate company guidelines
  • Undertake infrastructure project work and continuous improvement activities as part of the annual work plan
  • Management of relationships with third parties and suppliers
  • Prepare and install all standard and specific IT environments (desktops, laptops, servers, peripheral, audio- and video-communication equipment). Install, configure and upgrade operating systems and software using standard business and project-specific packages. Configure and communication network and telecommunication links
  • Assist in installing network infrastructure equipment, including cabling plants, communications backbone equipment, and telecommunications hardware
  • Assist in monitoring and troubleshooting LAN and WAN systems and resolving communications and networking problems
  • Provide training to users on IT infrastructure usage
  • Create and update existing IT written documentation (users' guidelines, manuals, how-to, checklists, procedures, policies, etc.)
  • Perform other duties of a similar nature or level


  • Minimum of 3 years experience in IT Support / HelpDesk / ServiceDesk
  • Knowledge in LAN/WAN: DHCP, DNS, Routing, TCP/IP stack, VLAN etc
  • Knowledge of Microsoft Active Directory architecture (Security model, Group Policies, minor configuration change)
  • Mail: good understanding in mail protocols (SMTP, POP3, IMAP/MAPI)
  • Knowledge of Windows Server 20xx
  • Solid knowledge of Windows desktop administration
  • PC architecture understanding
  • Strong HW/SW problem-solving and troubleshooting skills
  • Willingness and ability to plan and perform tasks before the deadline
  • Ability to provide technical training to end users and other IT Stuff
  • Ambition to learn new systems, procedures, and techniques in a short period of time.
  • Ability to work independently or within an existing team of IT professionals
  • The initiative, self-starter able to work with minimal supervision
  • Experience in Mac administration, Mac HW, and OS troubleshooting
  • Experience in Analogue and VoIP telephony administration
  • Strong spoken/written English and communication skills

We offer:

  • Attractive monthly salary paid in line with experience 
  • Vacation, sick, and paid holidays
  • Flexible working hours
  • Full-time: 5/2 
  • Modern workplace with all necessary equipment
  • A team of top international professionals to learn from
  • Multicultural working environment

Join Unlimint Team now!

Unlimint is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Thank You

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  • Location
    Gurgaon, Haryana
  • Department
    Software Development
  • Employment Type
  • Minimum Experience